Despite the fact that the hosting service provided by the different companies is relatively identical, every provider has got a customized platform with its own modifications and ways to do specific procedures. Because of this, an info-ridden knowledge base would be very useful both for people with little or no practical experience and for technically seasoned individuals who will ultimately find out how given tasks are accomplished, but will waste some time in the process. The aim of such a knowledge base is to make the service quick and easy to use, sparing users plenty of time and effort. The end result is happier customers, since they can quickly find the info they are searching for, and a lot less work for the tech support team members, because usually the vast majority of the queries and problems that customers have are already described in the knowledge base. In case the articles are properly written and cover more topics, you will be able to discover more not only about your own account, but also about the web hosting service in general.
Extensive Online Documentation in Website Hosting
If you’ve purchased your very first website hosting account through our company or have transferred your website over to us, you will get familiar with our platform and our in-house developed Hepsia hosting Control Panel in no time as we have prepared a comprehensive web-based knowledge base where you can find all the information that you could ever need – both general info in regard to the hosting service as a whole and more concrete info about the separate functions that you can use and the obstacles that you could experience. The articles themselves are available in two places. The entire article list is accessible via the Help section of the Control Panel. You can access articles that are dedicated to the different functions in every Control Panel section too. You can acquaint yourself with how to accomplish pretty much everything, from enabling an .htaccess file to managing a mailing list, and all the articles include comprehensive instructions, so you won’t ever become bewildered on account of an unclear text. Of course, if you bump into a more specific obstacle and you cannot find a solution in our knowledge base, you can touch base with our customer support team members 24/7/365.
Extensive Online Documentation in Semi-dedicated Hosting
We have prepared a detailed knowledge base for all our present and prospective customers, so if you get a semi-dedicated server account from our company, you will be able to find any information that you’re looking at any time. We have a huge number of educational help articles, which will help you better understand what’s happening in your semi-dedicated account – "What’s PHP?" and "What are file permissions?" are merely 2 examples. Our elaborate guides will help you accomplish anything you want – extract an archive file, import a database, forward a domain, and so on. Besides, we’ve also got troubleshooting instructions, which will allow you to discover what causes a specific problem and the feasible solutions for it. If you cannot send e-mails or your domain returns an HTTP 500 error message, for instance, you can refer to our knowledge base and rectify the problem without delay. The articles can be accessed through each section of the Control Panel, as well as through the dedicated Help section.