If you’ve bought a web hosting plan and you’ve got certain inquiries about a given function/feature, or if you’ve faced some challenge and you need support, you should be able to get in touch with the respective customer support staff. All web hosts use a ticketing system irrespective of whether they provide other means of contacting them aside from it or not, because of the fact that the easiest way to resolve an issue most often is to send a ticket. This method of communication makes the responses sent by both parties easy to track and allows the technical support team members to escalate the situation in the event that, for example, a server administrator should become involved. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, which means that you have to have at least two different accounts to get in touch with the support team and to actually administer the hosting space. Non-stop logging in and out of different accounts can be a drag, not to mention the fact that it requires quite a long period of time for most web hosting companies to process the ticket requests themselves.
Integrated Ticketing System in Website Hosting
In contrast to what you may find with many other hosting providers, the trouble ticket system that we’re using with our Linux website hosting is an indivisible part of the Hepsia Control Panel, which comes with all accounts. You won’t have to memorize different user names and passwords, as you’ll be able to manage your tickets and the hosting account itself from a single location. So, in case you’ve got an inquiry or chance upon an obstacle, you can touch base with our help desk support staff representatives immediately. Our ticketing system features an intelligent search mechanism. This suggests that even if you’ve sent a vast number of tickets through the years, you will be able to find the one that you need without much difficulty. Moreover, you can check knowledge base hints on dealing with commonly met challenges.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve got a semi-dedicated server account with our company and you’d like to contact our client service team representatives, you will be able to open a ticket directly from your Hepsia Control Panel instead of going through an entirely different customer support platform as you’ll need to do with the vast majority of hosting companies on the market. Our integrated ticketing system will allow you to post a new ticket effortlessly and to go through older tickets using a clever search filter. In addition, you will be able to take a look at the relevant knowledge base articles that our system will present to you in accordance with the problem category that you pick for your new ticket. You can perform all the abovementioned operations without signing out of your Control Panel at any time, which implies that if you face any complication or have a question, you can get in touch with our technicians and solve the specific issue in no more than one hour using a single support platform.