If you ever have any enquiries regarding your hosting account or you encounter a problem with your sites, you’ll need to contact the respective hosting provider’s client support team. It may not make a difference how fast they’ll respond when you have a generic question, but an issue such as a thwarted software application update, for instance, may result in your site becoming damaged or unreachable on the World Wide Web. And the longer you have to wait for the support team to help you, the longer the site will be offline. If you offer goods or services online, any downtime will affect your website negatively and you may lose existing or prospective customers. Many hosting providers, mainly resellers, answer e-mails and tickets within twenty four hours, but in the digital world this is far too long, since customers will scarcely ever come back to a site that’s not working correctly for a long time period.
One-Hour Response Guarantee in Website Hosting
Our guaranteed max response time for any client support ticket that you post or any email that you send is only one hour, even in case you contact us during weekends and legal holidays. Whatever the nature of your issue or inquiry might be, we will help you straight away and will give you the necessary info to rectify any problem with your sites. The actual reaction time typically doesn’t exceed 15 to 20 minutes, which suggests that you can just forget about waiting for hours to get an issue fixed or even worse – waiting a whole day only to obtain a response that more information is necessary while nothing is fixed. We’ll give you assistance in a jiffy merely because we realize precisely how expensive time can be in the dynamic electronic realm. The 1-hour response time guarantee applies to any billing or technical query that you might have in regards to our Linux website hosting
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client support team representatives will be at your disposal at all times and they will reply to any support ticket that you open from the web hosting Control Panel within only 1 hour. The response time is guaranteed no matter if you’ve got a generic inquiry concerning your semi-dedicated server
or you confront a certain challenge and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time it is, we’ll be there to lend you a helping hand, as we’re available 24-7 to take care of any billing, technical or general issue. If you contact us about anything that’s within our capabilities, we’ll sort it out before we respond, which implies that you won’t have to wait for hours or even days while the problem lingers. In case there is something that you have to do on your end, we will give you the necessary details – what workable solutions to try, what actions to take, etc.