Although this is not the keyaspect for you to identify a trustworthy website hosting supplier from a bad one or a reseller from an actual supplier, being able to call and talk to a live person is a sign that you aren't dealing with a one-person company and that you'll be able to reach someone whenever you need support. The phone support for hosting services may vary from common to expert, so the problems that can be resolved with a call vary depending on the specific supplier. In most cases, these issues are more basic and feature billing or 1st level technical issues as more difficult problems usually require a support ticket where both you and the sysadmins can track what's going on with a given situation. However, the option to call your provider will save you considerable time and efforts for the countless small issues that will eventually show up at the time you manage your hosting account.
Phone Support in Website Hosting
If you decide to use one of our Linux website hosting
, you'll be able to get hold of our customer support crew over the telephone for 14 hrs every day. We can assist you in choosing the best package for your sites because we think that it's better to discuss such matters with a live person. If you already own an account, we can assist you with any kind of sales/billing questions and general matters, even with some tech matters which don't need a long time or escalation to an administrator since it is more convenient to open a ticket for time-consuming problems in order to have all the correspondence in a single place. We now have phone numbers in the US, the UK and Australia, so you will be able to call the one you prefer and talk to one of our agents.
Phone Support in Semi-dedicated Hosting
When you need more info about the Linux semi-dedicated hosting
that we supply, you have the option to call any of the three support lines we have worldwide - in the United States, the United Kingdom and Australia. In this way, you'll be able to check ahead of time whether our services are suitable for your web sites. If you're already our customer and you have a semi-dedicated account, you'll be able to contact us over the phone for fourteen hours a day about any type of billing or common issues. For strictly tech matters you will have to take advantage of our ticketing system so as to get in touch with our tech support since sometroubles just require additional time to be taken care of, still we will assist you on the phone with numerous minor tech problems as well, saving you time and efforts.