Customer Support Channels
A 1–Hour Support Ticket Response Time Guarantee
All your support requests will be dealt with in maximum 60 min after the support ticket or email is submitted. If your issue needs additional assistance from an admin, we’ll forward the trouble ticket or the e–mail to the person on duty, right away and will leave a comment to let you know that more time will be required for arriving at a solution. If you order our Administration Services package, any of the server management services included there will be executed whenever you choose.
An Excellent Client Support Service
We will be online for you 24/7 to respond to any questions that you may have connected to our Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also require assistance tackling server administration procedures, you can take advantage of our Administration Services package, which includes data backup hard drive storage space, weekly Operating System updates, server monitoring and rebooting services, as well as problem troubleshooting and installation services
A User–Friendly Help Area
We have equipped the Control Panel with an elaborate knowledgebase, which offers comprehensive explanations of all its features and functionalities. In addition, we have filmed exhaustive video tutorials that will further show you how to perform a given task or solve a typically encountered problem. All the instructional articles and the tutorial video clips are easily accessible from each Control Panel section via the Help and Videos buttons located in the upper right corner.