Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • In the Control Panel you can find a comprehensive Help Center section offering lots of help articles and commonly asked questions. They are compiled by our support team of capable technicians. Just fill in your question and our clever platform will offer you the best answer.

  • Top quality support service

  • Tutorial Video Clips

  • For those who’d like to find out how to handle a commonly encountered issue by watching a how–to video clip, we have added a collection of video tutorials to our Control Panel. All the instructional video clips are brief and simple to understand. They offer step–by–step presentations of different site administration techniques.

  • Intuitive help center

  • A 60–Minute Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7/365 customer care service with a 1–hour response time guarantee. A group of skillful techs will be online for you to respond to all the questions that you might possibly have. During off–peak hours, a reply will be given within just 20 minutes.